EL SOL SERVICES is a Florida state licensed business, #RP-0067124 and in addition to pool maintenance, we handle any pool-related problems or situations that might arise. We do all of our own repairs and new equipment installs, and we pride ourselves in going the extra mile with every one of our customers. A long-time customer recently stated that she felt “safe” with EL SOL doing her pool service. That is exactly how we want you to feel.
In order for EL SOL to best provide you with the excellent service you deserve, please take careful note of the following:
-You will be assigned a day of the week that we will be at your home to service your pool/spa. This is based on other accounts in your neighborhood. Your day of the week may be subject to change plus we cannot guaranty the time of day that we arrive. On your service day, please be sure to leave the screen door unlocked, or if it is a keyed lock, that we have access to a key. (If we come to your home and the screen door is locked and no one is home, we will check your equipment but will be unable to clean your pool until the next week.)
-We bill on the 25th of every month and we will be snail-mailing or e-mailing invoices at around that time. We ask that you make your payment within 30 days, as we are a small company and cash flow is very important. Any invoice that goes over 30 days will have a $10 charge added for each month that it is late. We also ask you to please not to give your payments to the service tech; there have been a couple of payments lost. Your billing month is based on four weeks per month. There are four months that have five weeks and that gives us four days a year that can be used for vacations, holidays, and rain days. Generally, we work during the rain as long as it is not raining too hard; however, in the case of a downpour with lightning we will miss that visit. If we are unable to service your pool because of circumstances of our own you will not be billed for that missed visit. The only holidays that we take off without doing a makeup day are Thanksgiving and Christmas all other holidays we will do a makeup day either before or after the holiday. We also try and take one week off a year for vacation, usually in the winter when the pool needs are low. If those days fall on your service day we will make sure that your pool has enough chemicals to carry you through till the following week.
-We will be confirming with you on all repairs and equipment that is needed for your pool or spa to be sure that you understand what needs to be done plus the estimated cost and to obtain permission to complete the work. We charge an hourly labor rate for repairs plus materials with an hour minimum. Into that labor rate are all of our overhead, fuel, insurance & labor costs. Plus there is an extra charge for any needed chemical treatments like Phosphate treatments, Special Stain treatments and etc. and like was said these treatments will have to have approval with an understanding of the costs before application. We do a twice a year maintenance stain treatment for every customer and bill $15 extra at the time of the application.
-Please keep an eye on the water level of your pool, as it is very important that it be kept up to the middle of the border tile that is around the rim. The normal evaporation rate here in Florida is 1.5” a week, so if you are adding more than 1.5” of water per week, please contact us, as it is possible that you may have a leak. Should you plan to be away from home for an extended time, please let us know so that we may install a hose timer that will be set to put in the needed water and then shut off. We will make every attempt to check on this equipment to ensure that it is working properly; however, please ask a neighbor or friend to keep an eye on the water level just in case there is a failure of the timer and the water does not shut off as planned. That way this issue will be covered by multiple sources.
-In an effort to become a Green company we do what we are able like recycling, driving smaller trucks and using e-mail as much as possible. So I would like to request that you forward your e-mail address (if you haven’t already) so that I could set you up with e-mailed invoices. We only have one planet and these steps will help in small way to save it.
Too find out more about EL SOL SERVICES, please visit www.elsolservices.com. If ever a problem arises that causes you to consider changing pool service companies, I would ask you to first contact us with your concerns and allow us to address the issue. We always want you to feel free to contact us with any questions, comments or concerns, as we believe in having an open line of communication with all of our customers. Our goal is to keep your pool/spa beautiful, safe, and enjoyable, and to keep you worry free!